Beyond the keys. Here for everyday life.
From preparing to move to finding your feet, we help you navigate the practical details of living in Japan.
Talk to us about this serviceYour priorities. Our starting point.
You do not have to work through unfamiliar procedures alone. Tell us what you need, and we will explain the support we can provide and the next steps.
- Guidance on electricity, gas, and water
- Help understanding internet setup
- Communication with property management companies
- Questions about rent, renewals, and moving out
A clear path forward.
- 01
Before your agreement
- 02
Move-in arrangements
- 03
Everyday questions
- 04
Renewal & moving out
FAQ
Q.Can I ask for help after moving in?
You can ask about utilities, internet, communication with management, renewals, and moving out. We explain the support available for your circumstances.
Q.Can I use electricity, gas, and water as soon as I receive the keys?
You need to arrange for the services to start. Gas activation in particular may require someone to be present, so make the arrangements early once your moving date is set.
Q.Can I arrange utilities when moving in if I do not speak Japanese?
Yes. Our partner offers a utility setup service with support in foreign languages at no service charge. The service helps arrange the start of electricity, gas, water, and other utilities. Your utility usage charges are separate.
Q.Who should I contact if equipment breaks down or there is a water leak?
Check the property management or emergency contact listed in your lease or move-in guide. If there is a risk of further damage, contact them promptly. Photos of the issue can help you explain what happened.
Q.Can I ask for support beyond finding a home?
Yes. You can also ask about housing-related procedures and arranging services you need after moving in. Tell us what you need, and we will explain the support we can provide.
Your next chapter
starts with a conversation.
You don’t need to have it all figured out. Let’s start with what matters to you.